FAQ

Frequently asked questions

I PURCHASED MY TICKET ONLINE, WHAT DO I DO NEXT?

After purchasing a ticket online you will receive an email with a voucher. Print out that voucher and bring it with you to the check in point identified on the voucher.

WHAT IS YOUR CANCELLATION POLICY?

Client has the right to cancel the tour. If client cancels reservation / service purchased within 24 hours before the start of the tour, he / she is not entitled to a refund of the money paid for the tour.

If client does not appear on the departure day of the tour (which had previously paid entirely), and did not announce the arrival (within 24 hours before departure), he / she is not entitled to a refund paid for the tour.

Situations where:
client books a daytrip/ private tour / rents a boat with skipper cancelled by himself in a following periods:

  • up to 30 days before departure  HvarCruise retains 10% of the paid amount, and at least 100 kn
  • 29-15 days before departure HvarCruise retains 25% of the paid amount
  • 14-3 days before departure HvarCruise retains 50% of the paid amount
  • 2 -0 days before departure HvarCruise retains 100% of the paid amount

Our tours are based on reservations and therefore notification of your absence must be as soon as possible in order to allow other guests to join the tour.

TOUR CANCELLATION OR CHANGE OF PROGRAMME BY HvarCruise

HvarCruise reserves the right to change the route due to unfavorable sea conditions or of any weather conditions that could endanger passengers. Final decision is made by the captain / skipper for benefit of all passengers.

WHERE CAN I PURCHASE MY TICKET?

Tickets can be purchased online on www.hvrcruise.com or at any partner agencies in Hvar town.

WHERE IS A MEETING POINT?

In terms of meeting point of the tour, our guests should arrive at our Hvar seafront 15 minutes before the tour start.

WHAT SHOULD I WEAR OR BRING WITH ME ON THE TOUR?

Beach clothing and comfortable walking shoes are a good choice to wear. A camera, sunscreen, a towel and sunglasses are advised as well.

ARE THERE AGE OR HEALTH RESTRICTIONS?

There are no restrictions in terms of age or health, although pregnant women, and any individuals suffering from injuries such as back and neck issues are not advised to go on the tour as the sea can get rough in an instant.

WHAT IS YOUR MAXIMUM CAPACITY ONBOARD?

Depending on the speedboat type, our maximum capacity onboard the speedboats is from 8 to 16 people.

WHAT IS INCLUDED IN THE PRICE OF THE TOURS?

Snorkeling equipment, safety equipment and water/windproof jackets, refreshments, WI FI  are provided for all guests.

Below all of our tours descriptions are specified tour inclusions or exclusions.

WHAT DO YOU OFFER IN THE FORM OF SAFETY ON THE TOURS?

Safety equipment is provided for all of our guests such as a lightweight life jacket. In the event of accident or injury, insurance is included in the price of the tour. Your luggage on board is insured as well.

ARE WE ABLE TO TAILOR MAKE OUR OWN TOUR?

Feel free to contact us and we can personalize an excursion to the destination of your choice.